Cleaning Service Policies

All areas must be cleared and accessible before arrival. We clean — we do not organize. Unprepared areas may be skipped or charged extra.

Prices are starting rates and may change based on home condition, size, or additional requests.

Payment is due at time of service, unless otherwise agreed upon.

Excessive dirt, grease, pet hair, or neglect may require extra time or fees. We do not guarantee removal of permanent stains or damage.

Add-ons should be requested in advance and are subject to availability.

Pets must be secured during service for safety, we do not take pet out for walks.

Property access, water, and electricity must be available. Lockouts are treated as late cancellations.

24-hour notice required. Late or same-day cancellations may be charged up to 50%.

Concerns must be reported within 24 hours so we can address them.

We are not responsible for pre-existing damage, wear and tear, or unstable items.

To showcase the quality of our work, Myrtle Cleaning Services may take before-and-after photos or short videos of cleaned areas within your home.

Photos are taken only of cleaned spaces and never include people, personal documents, or sensitive items.
Images may be used for marketing purposes, including our website, social media, and promotional materials.
Client names, addresses, and identifying details are never shared.
By booking our services, you grant Myrtle Cleaning Services permission to capture and use these images.
If you prefer not to have photos taken, please let us know before your scheduled cleaning, and we will fully respect your request.

Your privacy and trust are always our priority.

We may refuse service for unsafe conditions, aggressive pets, or hazardous materials.